AI that works on your data and waits for your approval

Ask questions about your orders and stock, let AI sort incoming messages into tickets, and let workflows prepare replies and actions. Nothing goes out until a person approves it.

Try it free Customer support & CRM

14-day free trial. No credit card required.

Ask Prodyflow

Which products will run out this month?

12 products, 3 of them urgent. Draft a purchase order?

Proposed actionCreate purchase draft for 3 products

Approve

AI inside the system, not next to it

It knows your business

The assistant and the workflows read your own orders, products, stock and customers, so the answers are about your shop.

It proposes, you decide

Replies and actions appear as proposals on the ticket. You approve, change or reject them.

You choose the engine

Use the Prodyflow AI with a monthly credit allowance, or connect your own AI account and pick the model per task.

AI assistant

Ask, and see how it was calculated

Ask which products brought the most revenue, how many orders came in per day or which warehouse holds the most stock. The answer comes with a chart and a table that you can save as a block on your home page.

A check compares the answer with the home page figure, and one click shows what the assistant calculated. Earlier conversations are kept.

Questions about orders, stock and changes
Charts and tables, saved as blocks
Answer check against the home page
Conversation history

Triage and workflows

Every message in the right place

A pre-filter skips your own mail, automatic replies and delivery failures. The AI then decides whether a message needs a ticket. Workflows match a message by a condition you write in words, for example that the customer asks where the parcel is.

The workflow looks up the order, the tracking, the products, the knowledge base and the delivery, payment and return options, and drafts the reply in the customer's language with the tone you set.

Pre-filter before the AI
Tickets opened by the triage
Workflows with conditions in words
Reply drafts in the customer's language

Actions with approval

It prepares, you press approve

Actions are what the AI may propose on a ticket: run a Prodyflow function, send an e-mail or fill in a web form on a site you allow. Each action can ask for approval, run automatically or stay disabled.

For web forms the system types the values and the AI never sees passwords. You can test a workflow with a sample message, and a test changes and sends nothing.

Approval on the ticket
Internal, e-mail and browser actions
Allowed websites, secrets hidden from the AI
Test run without side effects

Ask your data

Plain-language questions with charts and tables.

Message triage

Incoming mail sorted into tickets.

Workflows

Conditions in words, replies drafted for you.

Approval first

Actions and replies wait for a yes.

More features

What else is worth knowing

Six more things about the AI.

Translation

AI-assisted translation of shop content and notification templates.

Writing help

Write and rewrite notification templates.

Your own AI accounts

Connect your own key: the calls cost no credits and the provider bills them.

A model per task

Choose the connection and the model for each task.

Credits and usage

Follow this month's credits and the AI calls by task.

Privacy controls

Decide what customer data may go to external providers.

Before and after

AI with control instead of AI by guess

Without AI in the system

You build a report for a simple question
Mail sits until someone reads it
Every reply is written from scratch
Repeat questions take the same steps every time
You cannot tell what a tool changed

With Prodyflow AI

You ask, and get a chart
Messages become tickets on arrival
The reply draft is ready to approve
A workflow does the repeat steps
Every proposal is logged on the ticket

Frequently asked

What people ask most about the AI

What can the AI assistant answer?

Questions about your own orders, products, stock and changes, for example the top products by revenue or the orders per day. It shows what it calculated.

Does the AI send anything by itself?

No. Replies and actions are proposals on the ticket that wait for approval.

How does message triage work?

A pre-filter skips your own mail and automatic replies, then the AI decides whether an incoming message needs a ticket.

What is a workflow?

A condition written in words, the steps to check and an optional reply. When a message fits, the AI prepares the proposals.

Can I use my own AI account?

Yes. You add your own key and pick the model per task, and those calls cost no credits.

How are credits counted?

Calls on the Prodyflow AI use credits from the monthly allowance of your package, and the AI settings page shows the usage by task.

Is my customer data safe?

A privacy setting decides what may go to external providers when you use your own accounts.

How do I start?

In the free trial you open the AI assistant and ask your first question, then set up a workflow.